The challenge
Recoverable revenue, left unclaimed
Dealing with shortages, even if they would eventually be approved, can be a time-consuming process when done manually. This manual handling of shortages results in missed opportunities to maximize revenue.
01
Manual handling
Even approvable shortages ate up time
02
No disputes filed
The vendor did not dispute shortages on Amazon
03
Revenue unclaimed
Potential tickets went unfiled
Unfortunately, the vendor did not dispute shortages on Amazon, leading to a significant number of potential tickets going unfiled. As a consequence, valuable revenue that could have been recovered was left unclaimed.
The solution
Every unfiled ticket, now filed
With Profit Recovery Automation on CommerceIQ's integrated retail ecommerce platform, the pet brand used AI and automation to file every shortage dispute it had been leaving on the table, and to find what was causing them.
Before
With Profit Recovery Automation
Shortages never disputed
The vendor left potential tickets unfiled
Every shortage disputed
Automatically, as they occur after Amazon Smart Match, with no manual input
Manual handling
Time-consuming, even for claims that would be approved
One source of truth
Shortage claims, dispute approvals, resolution rates, and more in one place
Recoverable revenue left unclaimed
Missed opportunities to maximize revenue
Root Cause Analysis
Prevents problems from recurring
Automation disputes eligible shortages, centralizes claims tracking, and surfaces root causes before they recur.
The results
Brand finds and fixes the source of many shortages
Over 9 months, the brand recovered $1.67M in phase 1 of the dispute process alone and disputed around 1,200 shortages, with a significant surge in the first two months of activation to address older shortages.
Performance results
$1.67M
Revenue recovered
In phase 1 of the dispute process alone
51.8%
Approval rate
Over 9 months, highest right after activation
~1,200
Shortages disputed
With a surge in the first two months, clearing older shortages
Ready to take your ecommerce strategy to the next level?
Request a demo
