The challenge
Untapped growth, held back by its partners
The brand recognized untapped growth potential for their Amazon business but faced limitations with their existing SaaS partners. These partners relied on human-based resources to manage the business, resulting in inadequate insights and control.
Shortages were handled by an external vendor using costly, labor-intensive methods. Despite the investment, the brand had little visibility into the process: no insight into root causes, and no view of which items were disputed and which weren’t.
01
Too many partners
Multiple SaaS vendors and touchpoints, hard to manage cohesively
02
No accessible analysis
No easy platform for comprehensive insights
03
Black-box shortage vendor
No view into root causes or which items were disputed
04
Routine busywork
Shortage disputes and bid changes done by hand
The brand found themselves dedicating excessive time and effort to routine tasks such as shortage disputes and manual bidding adjustments, further highlighting the inefficiencies in their current processes.
The solution
One platform, run by AI automation
By letting CommerceIQ manage sales operations, supply chain analytics, shortages, chargebacks, retail media, and the digital shelf with one platform, the brand could understand their business and see where opportunities existed to grow sales and profit. With Profit Recovery Automation, every shortage is disputed automatically after Amazon Smart Match, tracked in one place, and traced back to its root cause.
Before
With CommerceIQ’s integrated platform
Multiple SaaS partners
Human-run services with limited insight and control
A single source of truth
Sales ops, supply chain, shortages, chargebacks, retail media, and digital shelf in one platform
Manual bidding adjustments
Routine changes eating up the team’s time
Hourly AI bidding
Real-time adjustments with no human intervention
Shortages disputed by hand
Excessive time spent on routine claims
100% dispute coverage
Every shortage disputed automatically after Amazon Smart Match, no manual input
No visibility into claims
Unclear which items were disputed, and which weren’t
A single source of truth for shortages
Claims, dispute approvals and resolution rates tracked in one place
The same shortages, again and again
No insight into why they happened
Root cause analysis
Fixes the source so problems don’t recur
The results
Brand disputes all shortages immediately and automatically
After switching to CommerceIQ, the brand cut its software spend by consolidating multiple SaaS partners into a single solution, while recovering more from shortages with far less effort and growing Share of Voice.
$400K
Saved on tech
By consolidating multiple SaaS partners into one
+45%
Shortage profit recovered
Within the first 3 months vs. the prior period
+16%
Share of Voice
In less than 2 months vs. the previous period
4.7x
More shortage dollars disputed
With far less human effort vs. the prior 3 months
$100K+
Profit recovered
From shortages in just 3 months
88%
Recovered beyond Smart Match
Of total recovery came from other methods
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